As an administrator of Gigged.AI’s Internal Talent Marketplace (ITM), your role is crucial in ensuring the platform runs smoothly, is aligned with the company’s talent strategy, and delivers value to both employees and managers. This guide will help you understand how to manage and optimise the ITM for the best outcomes. For more detailed instructions, please refer to the "How to" guides specifically created for admin users. These guides will provide step-by-step information on using various features of the platform.
1. What is my role as an Admin in Gigged.AI’s Internal Talent Marketplace?
As an admin, your role is to oversee the ITM, ensuring that it is effectively integrated into your company’s talent management processes. This includes managing user profiles, monitoring postings, analysing platform data, and ensuring that both employees and managers are getting value from the platform.
2. How do I set up and manage user accounts?
To set up and manage accounts:
Log in to the ITM Admin dashboard.
Navigate to the User section.
From here, you can:
Add new users (both employees and managers).
Deactivate or reactivate accounts if users leave or rejoin the company.
It’s important to ensure that profiles are up-to-date to improve the accuracy of the AI matching process.
3. How can I ensure the accuracy of employee profiles?
Encourage employees to regularly update their profiles with new skills, certifications, or experiences. As an admin, you can:
Run reports to identify incomplete profiles and reach out to users for updates.
Offer guidance on how to create comprehensive profiles that reflect their full range of skills and career aspirations.
4. How do I oversee postings and manage the quality of project listings?
As an admin, you have visibility into all project and role postings on the platform. To ensure quality:
Review postings: Check that each listing includes detailed descriptions, required skills, and realistic timelines.
Monitor compliance: Ensure that managers are posting opportunities in line with company policies and that projects are distributed fairly.
Edit or remove listings: If any postings are incomplete or do not meet guidelines, you can edit or remove them directly from the admin dashboard.
5. What data and metrics can I track within the ITM?
Gigged.AI’s ITM provides various analytics and reporting tools to help you track platform usage and success. Key metrics include:
Talent utilisation: How many employees are being matched to internal projects and roles.
Skills gaps: Identify areas where there is high demand for certain skills but low availability internally.
Engagement: Monitor how often employees and managers are using the platform to post opportunities or apply for roles.
Success rates: Track how often AI-generated matches lead to successful project completions or placements.
6. How do I manage AI matching algorithms and platform settings?
As an admin, you can fine-tune the platform to better suit your company’s needs. This might involve:
Updating company-specific skills libraries: Ensure that the skills database accurately reflects the unique needs of your company by adding, removing, or renaming specific skill sets.
Organisation settings:
7. How can I help drive adoption of the Internal Talent Marketplace?
To encourage adoption of the ITM:
Training: Organise training sessions for both employees and managers to ensure they understand how to use the platform effectively.
Promotion: Promote the ITM through internal communications, highlighting success stories and showcasing how the platform benefits both employees and managers.
Incentives: Work with HR or leadership to introduce incentives for using the platform, such as recognition programs or professional development opportunities for active users.
8. How do I handle platform issues or troubleshoot problems?
If users encounter issues, you’ll need to troubleshoot or escalate problems. Common issues include:
Login problems: Ensure users have the correct credentials or reset passwords if needed.
Profile matching issues: If employees are not being matched to relevant projects, check that their profiles are complete and accurate. You can also adjust AI matching settings if needed.
Technical glitches: If there are any bugs or system errors, report them directly to Gigged.AI’s support team for resolution.
9. How do I ensure that the platform supports diversity and inclusion?
To support diversity and inclusion efforts within your organisation:
Ensure that all internal opportunities are accessible to everyone, regardless of department or background.
Use the platform’s data analytics to track the participation of different employee groups and address any imbalances.
Encourage managers to post opportunities that provide a range of employees with career development chances, not just the top performers.
10. How do I integrate the ITM with other HR tools and systems?
To get the most value from the ITM, it should be integrated with your broader HR systems:
Performance Management Systems: Connect the ITM with your performance reviews and career development tools to align employee progress with available opportunities.
Learning and Development Platforms: Link employees’ learning journeys with the projects posted on the ITM to encourage skill development through practical application.
Succession Planning Tools: Ensure that high-potential employees are visible in the ITM and can be matched with projects that will help them build the skills needed for future leadership roles.
11. How can I monitor and manage employee workload on the ITM?
As admin, you need to ensure that employees taking on extra projects through the ITM are not overburdened:
Track employee participation: Monitor how many projects an employee is working on, alongside their main role.
Flag potential overloads: Set thresholds for project involvement, alerting managers when an employee may be overcommitting.
Communicate with managers: Ensure that managers are regularly checking in with their teams about workload before approving any additional project participation.
12. How can I support career development through the ITM?
Work with HR to align ITM usage with career development initiatives. This includes:
Encouraging employees to use the platform to seek out projects that will help them develop new skills.
Partnering with managers to identify high-potential employees and offering them opportunities to take on stretch assignments that accelerate their growth.
Using platform data to identify employees who may be underutilized and recommending relevant opportunities to them.
13. How do I manage feedback and performance reviews on the ITM?
As admin, you play a key role in ensuring that the feedback process on completed projects is standardised and constructive:
Monitor feedback: Ensure that managers are providing detailed feedback on employees who have completed projects, and that employees are also giving feedback on the experience.
Track performance trends: Analyse feedback across multiple projects to identify trends in employee performance, helping inform promotion and development decisions.
Support a culture of learning: Use the feedback data to help employees understand where they excel and where they can improve, creating a culture of continuous growth.
14. What should I do if the ITM isn’t being utilised enough?
If you notice that usage rates are low:
Identify barriers: Conduct surveys or focus groups with employees and managers to understand why they aren’t using the platform. Common issues may include lack of awareness, unclear processes, or concerns about workload.
Increase communication: Share regular updates about the ITM, including success stories and tips for making the most of the platform.
Simplify processes: Ensure that the process for posting or applying for opportunities is easy and accessible to all users.
15. How can I ensure the ITM evolves with the company’s needs?
The platform should adapt as your company grows and changes:
Regularly review platform performance and user feedback.
Collaborate with HR, leadership, and Gigged.AI’s support team to implement new features or adjust settings as needed.
Stay informed about trends in internal talent marketplaces to ensure that your platform remains competitive and relevant to the evolving workforce.